Terms of service
Effective Date: July 7, 2026
Welcome to Carla’s Party Supplies. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or purchase our products.
1. Overview
This website is operated by Carla’s Party Supplies. Throughout the site, the terms “we,” “us,” and “our” refer to Carla’s Party Supplies.
We provide party supplies, decorations, and related products designed to help customers celebrate special occasions, including birthdays, holidays, events, and gatherings.By accessing our website or purchasing products from us, you agree to comply with these Terms and all applicable laws and regulations.
2. Eligibility
By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have obtained permission from a parent or legal guardian to use this website.
You may not use our products or services for any unlawful or unauthorized purpose.
3. Products and Services
We make every effort to display accurate information about our products, including descriptions, images, colors, sizes, and availability.
However, we cannot guarantee that product images or colors displayed on your device will exactly match the actual product due to differences in screen settings and display technologies.
We reserve the right to:
Modify or discontinue any product at any time;
Limit product quantities;
Update product descriptions, prices, or availability without prior notice.
4. Orders and Order Acceptance
When you place an order through our website, you agree that all information provided is accurate and complete.
After submitting your order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
Product availability issues;
Errors in product information or pricing;
Suspected fraudulent activity;
Incorrect customer information.
If your order is canceled after payment has been processed, we will issue a refund to your original payment method.
5. Pricing and Payment
All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.
We reserve the right to change product prices at any time without prior notice.
All payments are processed through secure and encrypted payment gateways. We do not store your complete credit card information on our servers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
6. Shipping and Delivery
We process and ship orders according to our Shipping Policy.
Estimated delivery times are provided for reference only and may vary due to factors outside our control, including:
Carrier delays;
Weather conditions;
Holidays;
Incorrect shipping information provided by customers.
Once an order has been shipped, customers are responsible for tracking delivery progress using the provided tracking information.
7. Returns and Refunds
We want our customers to be satisfied with their purchases.
Returns, exchanges, and refunds are subject to our Refunds & Returns Policy.
Customers must contact us within the specified return period and meet all eligibility requirements before returning any item.
8. Order Cancellation
Customers may request order cancellation before the order has been processed or shipped.
Once an order has entered the fulfillment or shipping process, cancellation requests may not be accepted.
If cancellation is approved, refunds will be issued to the original payment method.
9. Accuracy of Information
We strive to provide accurate and up-to-date information on our website.
However, we do not guarantee that all information, including product descriptions, pricing, availability, or website content, is always complete, accurate, or error-free.
We reserve the right to correct any errors or update information at any time without prior notice.
10. Intellectual Property Rights
All content on this website, including but not limited to:
Logos;
Brand names;
Images;
Product descriptions;
Graphics;
Website design;
Text and materials;
is owned by or licensed to Carla’s Party Supplies and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use any website content without our written permission.
11. Prohibited Uses
You agree not to use our website:
For any unlawful purpose;
To violate any applicable laws or regulations;
To transmit harmful code, viruses, or malicious software;
To interfere with website security or operation;
To collect personal information from other users without authorization.
We reserve the right to terminate access to users who violate these Terms.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, policies, or practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Carla’s Party Supplies shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Use or inability to use our website;
Purchase or use of our products;
Delays or interruptions caused by third parties;
Errors beyond our reasonable control.
Our total liability shall not exceed the amount paid by you for the product or service giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless Carla’s Party Supplies, its affiliates, employees, partners, and service providers from any claims, damages, losses, liabilities, or expenses arising from:
Your violation of these Terms;
Your misuse of our website;
Your violation of applicable laws or third-party rights.
15. Termination
We reserve the right to suspend or terminate your access to our website or services if you violate these Terms or engage in fraudulent, abusive, or unlawful activities. Termination does not affect any obligations or liabilities incurred before termination.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California and applicable state laws without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our website shall be resolved in accordance with applicable laws and regulations.
17. Changes to These Terms
We reserve the right to update these Terms. Changes will take effect 30 days after being posted on this page. We will notify registered customers via email of material changes.
Contact Us
If you have any questions, please contact Carla’s Party Supplies.
Store Name: Carla’s Party Supplies
Address: 2280 W Pico Blvd, Los Angeles, CA 90006, United States
Phone: +1 (213) 884-5246
Email: info@carlaspartysupplies.com
Business Hours(UTC-7):
Mon–Tue: 9 AM – 7 PM
Wed–Sat: 8 AM – 7 PM
Sun: 9 AM–5:30 PM
We will respond within 24 working hours.