Privacy policy

At Carla’s Party Supplies (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information necessary to provide our services.

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

Full name;
Email address;
Phone number;
Billing and shipping address;
Payment information;
Order details;
Customer service communications;
Any other information you choose to provide.
Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

IP address;
Browser type;
Device information;
Operating system;
Pages visited;
Website activity;
Referral source;
Date and time of visits.

This information helps us improve website performance, security, and customer experience.

2. How We Collect Information

We collect information through the following methods:

When you create an account or place an order;
When you subscribe to newsletters or promotional communications;
When you contact customer support;
When you participate in promotions, surveys, or reviews;
Through cookies and similar tracking technologies;
Through third-party services that support our website operations.

3. How We Use Your Information

We use your personal information for purposes including:

Processing and fulfilling your orders;
Providing customer support;
Sending order confirmations and updates;
Processing payments securely;
Managing returns, refunds, and exchanges;
Improving our website and products;
Personalizing your shopping experience;
Sending marketing communications (where permitted);
Preventing fraud and protecting website security;
Complying with legal obligations.

4. Payment Information

All payments are processed through secure third-party payment providers.

We do not store or have access to your complete credit card number or sensitive payment information.

Payment providers process your information according to their own privacy policies and security practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences;
Keep items in your shopping cart;
Understand website usage;
Analyze website performance;
Provide relevant marketing content.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third parties, including:

Service Providers

We may share information with companies that help us operate our business, such as:

Payment processors;
Shipping and delivery providers;
Website hosting providers;
Analytics providers;
Marketing service providers;
Customer support platforms.

These service providers may only use your information to perform services on our behalf.

Legal Requirements

We may disclose your information if required by law, legal process, government request, or to protect our rights, safety, or property.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information.

These measures include:

Secure payment processing;
Encrypted data transmission;
Restricted access to personal information;
Regular security monitoring.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

Complete transactions;
Provide customer services;
Maintain business records;
Comply with legal obligations;
Resolve disputes.

When information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites, including payment providers, social media platforms, or external services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information;
Request correction of inaccurate information;
Request deletion of your personal information;
Opt out of marketing communications;
Withdraw consent where applicable.

11. Marketing Communications

With your consent, we may send promotional emails, newsletters, and special offers.

You may unsubscribe from marketing emails at any time by:

Clicking the “unsubscribe” link in our emails; or
Contacting us directly.

Please note that you may still receive essential communications related to your orders, including confirmations and shipping updates.

12. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18 years old.

If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information.

13. California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected;
The right to request deletion of personal information;
The right to opt out of the sale or sharing of personal information;
The right to non-discrimination for exercising privacy rights.

Carla’s Party Supplies does not sell personal information.