1. Accepted Payment Methods
We offer a variety of secure and convenient payment methods for all orders:
American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa
All transactions are processed via encrypted payment gateways to fully protect your personal and financial information.
2. Transaction Currency
All products are priced in US Dollars (USD).
3. Payment Terms
All online orders must be fully paid and confirmed before processing and shipment. We do not support Cash on Delivery (COD).
Please carefully review your order details and payment amount before confirming payment. Once payment is successful, unauthorized changes cannot be made.
You will receive an official order confirmation email immediately after the system successfully verifies your payment.
4. Payment Failures and Delays
If a payment fails, please check your card balance, payment limits, or internet connection, and then retry the transaction.
Unpaid orders will be automatically cancelled after 24 hours.
If you encounter any unexplained payment issues, please contact our customer service team during business hours.
5. Fees
We do not charge any hidden service fees or additional processing fees.
Any related costs, such as bank processing fees or installment interest, are the responsibility of the customer.
In accordance with California state regulations, we do not charge additional surcharges for credit card payments.
6. Refund Policy
Once a refund request is approved, funds will be returned to your original payment account within 3–7 business days.
The actual time it takes for funds to appear in your account depends on the payment provider's processing speed and is beyond our control.
For partial order refunds, the amount refunded will be calculated based on the actual price of the items.
7. Security Statement
We do not store your full card number, CVV code, or other sensitive payment data. All payment operations adhere to international cybersecurity standards to ensure every transaction is safe and secure.
8. Policy Updates
We reserve the right to update these Terms. Changes will take effect 30 days after being posted on this page. We will notify registered customers via email of material changes.
Contact Us
If you have any questions, please contact Carla’s Party Supplies.
Store Name: Carla’s Party Supplies
Address: 2280 W Pico Blvd, Los Angeles, CA 90006, United States
Phone: +1 (213) 884-5246
Email: info@carlaspartysupplies.com
Business Hours(UTC-7):
Mon–Tue: 9 AM – 7 PM
Wed–Sat: 8 AM – 7 PM
Sun: 9 AM–5:30 PM
We will respond within 24 working hours.